Scale Your Business with Expert BPO & Call Center Solutions
Lead generation, customer support, and appointment setting with a human touch and global compliance.
Lead Generation
Appointment Setting
Inbound & Outbound
Customer Support
Live Chat
CRM & Data Entry
Who We Are
Teletouch is a leading BPO and call center outsourcing company dedicated to helping businesses scale their operations with confidence. We combine cutting-edge technology with human expertise to deliver exceptional results.
- Integrity in every interaction
- Full compliance with global standards
- Flexibility to meet your unique needs
- Expertise across 15+ industries
What We Do
Comprehensive BPO solutions designed to streamline your operations and enhance customer satisfaction.
Lead Generation
Qualified prospects delivered to your sales team with detailed qualification criteria.
Appointment Setting
Professional scheduling services that convert prospects into booked meetings.
Inbound & Outbound
24/7 multilingual support that enhances customer satisfaction and retention.
Customer Support
Comprehensive calling solutions for sales, support, and customer engagement.
Live Chat
Real-time chat support that captures leads and resolves customer queries instantly.
CRM & Data Entry
Accurate data management and CRM integration to keep your systems updated.
Why Choose Us?
- Onshore + Offshore Hybrid Delivery
- Best of both worlds with cost-effective offshore operations and onshore quality assurance.
- Industry-Specialized Agents
- Trained professionals with deep expertise in your specific industry and business processes.
- CRM & Workflow Integration
- Seamless integration with your existing systems and processes for maximum efficiency.
- Full Compliance
- GDPR, HIPAA, and PCI-DSS compliance with regular audits and certifications.
Industries We Serve
Specialized expertise across diverse industries
Healthcare
SaaS & Tech
Real Estate
E-commerce
Insurance
SMBs
How We Work
Our proven 5-step process ensures successful project delivery
Discover
We analyze your business needs and current processes
Customize
Tailored solutions designed specifically for your industry
Train
Comprehensive training for agents on your products and processes
Launch
Seamless deployment with full support and monitoring
Optimize
Continuous improvement based on performance metrics
What Our Clients Say
Real results from real businesses
57%
Lead Conversion Uplift
98.5%
CSAT Score
15+
Industries Served
24hrs
Onboarding Time
Frequently Asked Questions
Find answers to common questions about our services
How quickly can we onboard?
Our standard onboarding process takes 24-48 hours for most services. We can expedite this for urgent requirements.
Can you integrate with our CRM?
Yes, we integrate with all major CRM platforms including Salesforce, HubSpot, Zoho, and custom solutions.
Are services scalable by season?
Absolutely. Our flexible model allows you to scale up or down based on seasonal demands with just 48 hours notice.
What compliance standards do you follow?
We maintain GDPR, HIPAA, and PCI-DSS compliance with regular audits and certifications.
Do you provide multilingual support?
Yes, we offer support in 15+ languages with native speakers and cultural training.
What are your operating hours?
We provide 24/7 coverage with teams across multiple time zones to ensure round-the-clock service.
How do you ensure data security?
We use enterprise-grade encryption, secure VPNs, and follow strict data handling protocols with regular security audits.
What reporting and analytics do you provide?
Comprehensive dashboards with real-time metrics, custom reports, and performance analytics tailored to your KPIs.
Can we customize scripts and processes?
Yes, all scripts, workflows, and processes are fully customizable to match your brand voice and business requirements.
What is your agent training process?
Our agents undergo 2-week comprehensive training including product knowledge, communication skills, and compliance protocols.
How do you handle quality assurance?
We employ multi-level QA processes including call monitoring, performance reviews, and continuous coaching programs.
What pricing models do you offer?
We offer flexible pricing including per-hour, per-call, and outcome-based models to suit different business needs.
Get in Touch
Ready to transform your business operations? Let’s discuss your needs.
Send us a message
Contact Information
Business Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Saturday - Sunday
Closed
Ready to Scale With Confidence?
Join companies that trust Teletouch for their business process outsourcing needs.